Returns & Refunds
Shop with total peace of mind
Every gift we make is checked by hand before it leaves our workshop. And if something still isn't right, we'll put it right — that's our promise.
Our guarantee
You're covered
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Free fix
Damaged, faulty or wrong?
We'll send a free replacement or give you a full refund — your choice where possible.
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Easy reporting
7 days to tell us
Send a photo within 7 days of receiving your order.
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Non-personalised
14-day returns
Non-personalised items can be returned within 14 days, even if you simply changed your mind.
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Secure payment
Refund to your card
Refunds go back to your original payment method.
Something wrong?
Fixed in 3 simple steps
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Take a photo
Photograph the problem — damage, a fault or the wrong item.
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Send it within 7 days
Email info@gotshirts.com.cy, call 70003060 or message us on Messenger, with your order number.
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We make it right
We'll remake or replace your item free of charge, or refund you.
The details
Personalised vs. non-personalised
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Made just for you
Personalised items
Items made with your names, photos or text are produced just for you, so they can't be returned if you change your mind.
They are fully covered if they arrive damaged, faulty or not as ordered. Please check the preview carefully before ordering — we print exactly what you approve.
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14-day returns
Non-personalised items
Changed your mind? Return them within 14 days of delivery.
Items must be unused and in their original packaging. Contact us first so we can arrange the return. Return shipping for change-of-mind returns is paid by the customer.
We refund you within 14 days of receiving the item back.
FAQ
Returns questions, answered
My gift arrived damaged. What now?
Sorry about that! Send us a photo within 7 days of delivery and we'll send a free replacement or refund you. You won't pay anything extra.
I received the wrong item or there's a mistake in my design.
If the mistake is ours, we'll remake it for free. If the error was in the text or photo submitted with the order, please contact us and we'll do our best to help.
Can I return a personalised item?
Personalised items are made just for you, so they can't be returned for a change of mind. They are always covered if damaged, faulty or not as ordered.
How do I return a non-personalised item?
Contact us within 14 days of delivery. We'll confirm the return and where to send it. The item must be unused and in its original packaging.
How and when will I get my money back?
Refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it.
Who pays for return shipping?
If the item is damaged, faulty or wrong, we cover everything. For change-of-mind returns, the customer pays the return shipping.
Need help with an order?